Legal

Terms of Service

Last updated: April 9, 2026

Welcome to Dzerve Systems!

SIA "Dzerve Systems", registration No. 40203734775, registered address: Tukuma nov., Smārdes pag., LV-3148, Latvia (hereinafter referred to as "Dzerve Systems", "we", "us", or "our"), provides you with its website and related digital services (hereinafter referred to as the "Service"), subject to the following Terms of Service (hereinafter referred to as "TOS"), which may be updated by us from time to time. By accessing or using our Service, you agree to be bound by these TOS.

1. Terms and definitions

  • Service — the website operated by Dzerve Systems and any related digital services, including but not limited to web development, e-commerce solutions, mobile application development, portfolio creation, and consulting services.
  • Client / User / You — any individual or legal entity that accesses, browses, or uses the Service, or engages Dzerve Systems for project work.
  • Project — a specific scope of work agreed upon between Dzerve Systems and the Client, including but not limited to website design and development, e-commerce store creation, mobile application development, and related digital products.
  • Deliverables — all work products, files, code, designs, documentation, and other materials produced by Dzerve Systems in the course of a Project.
  • Content — any text, images, graphics, logos, audio, video, data, or other materials provided by the Client or published through the Service.
  • Agreement — a separate written contract, proposal, or statement of work entered into between Dzerve Systems and the Client for a specific Project.

2. Acceptance of terms

By using the Service, you acknowledge and agree to the following:

  1. You have read, understood, and agree to be bound by these TOS, our Privacy Policy, and our Cookies Policy.
  2. You understand and agree that the website and its informational content are provided "AS IS". While we strive for accuracy, Dzerve Systems does not guarantee that the website will be uninterrupted, error-free, or free of harmful components.
  3. You are responsible for obtaining access to the Service, and such access may involve third-party fees (such as internet service provider or data charges). You are responsible for those fees.
  4. Dzerve Systems reserves the right to modify, suspend, or discontinue any aspect of the Service at any time without prior notice.
  5. These TOS apply to your use of the website. If you engage us for a Project, a separate Agreement may apply, and in case of conflict between these TOS and that Agreement, the Agreement shall prevail for matters relating to the Project.

3. Services we provide

Dzerve Systems offers professional digital services including:

  • Web Portfolio Development — design and development of custom portfolio and corporate websites.
  • E-commerce Solutions — creation of online stores with payment integration, inventory management, and related functionality.
  • Mobile Application Development — design and development of iOS, Android, and cross-platform mobile applications.
  • Consulting and Support — technical consulting, maintenance, and ongoing support for digital products.

Specific scope, timelines, pricing, and deliverables for each Project are defined in a separate Agreement between Dzerve Systems and the Client.

4. Client obligations

When engaging Dzerve Systems for any Project, you agree that:

  1. You are providing true, accurate, and complete information as required for the performance of the Project and any registration or contact forms.
  2. You legally own or have the necessary rights and licences to all Content, trademarks, logos, and other materials you provide to us for use in a Project.
  3. You will cooperate in good faith, provide timely feedback and approvals, and supply all materials reasonably necessary for the completion of the Project.
  4. You will not use the Service or any Deliverables for any unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable purpose.
  5. You are responsible for maintaining the security of any credentials, hosting accounts, or access details related to your Project.
  6. You will immediately notify Dzerve Systems of any unauthorised access to or use of your accounts or any other breach of security.

5. Intellectual property

  1. Our intellectual property. All content on the Dzerve Systems website — including but not limited to text, graphics, logos, icons, images, design elements, and software — is the property of SIA "Dzerve Systems" or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our website content without our prior written consent.
  2. Client content. You retain all intellectual property rights to the Content you provide to us. By providing Content, you grant Dzerve Systems a non-exclusive, limited licence to use, reproduce, and modify such Content solely for the purpose of performing the Project.
  3. Deliverables. Ownership of Deliverables is governed by the separate Agreement for each Project. Unless otherwise specified in the Agreement, upon full payment, the Client receives ownership of the custom Deliverables created specifically for that Project, excluding any pre-existing tools, libraries, frameworks, or proprietary components of Dzerve Systems ("Base Tools"), which remain the property of Dzerve Systems. The Client receives a perpetual, non-exclusive licence to use Base Tools as incorporated in the Deliverables.
  4. Portfolio rights. Unless explicitly prohibited in the Agreement, Dzerve Systems retains the right to display and reference completed Projects (including screenshots and descriptions) in its portfolio, marketing materials, and case studies.

6. Payment terms

  1. Payment terms, amounts, schedules, and methods are specified in the separate Agreement for each Project.
  2. Unless otherwise agreed, invoices are payable within the timeframe stated in the Agreement. Late payments may incur interest at the rate specified in the Agreement or, in the absence of such specification, at the rate permitted under applicable Latvian law.
  3. Dzerve Systems reserves the right to suspend work on a Project if payments are overdue until the outstanding balance is settled.
  4. The Agreement is concluded electronically and governs refund and cancellation terms. Any right of withdrawal and its exceptions are determined in accordance with applicable laws of the Republic of Latvia and applicable EU consumer protection regulations.

7. Warranties and limitation of liability

  1. Dzerve Systems will perform all work with reasonable skill and care, in accordance with generally accepted industry standards.
  2. Except as expressly stated in these TOS or in a separate Agreement, the Service and all Deliverables are provided "AS IS" and "AS AVAILABLE", without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  3. Dzerve Systems does not guarantee that any website, application, or digital product developed for you will generate specific business results, revenue, or traffic.
  4. To the maximum extent permitted by applicable law, Dzerve Systems shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or business opportunities arising out of or in connection with the use of or inability to use the Service.
  5. The total aggregate liability of Dzerve Systems in connection with any Project shall not exceed the total fees actually paid by the Client for that specific Project, unless otherwise stipulated by mandatory law.

8. Privacy and data protection

Your use of the Service is also governed by our Privacy Policy and Cookies Policy. In consideration of your use of the Service, you agree that:

  1. We collect and process personal data in accordance with applicable legislation, including the EU General Data Protection Regulation (GDPR) and Latvian data protection laws.
  2. Where Dzerve Systems processes personal data on behalf of the Client in the course of a Project (for example, building a website that collects end-user data), the Client acts as the data controller, and a separate data processing agreement may apply.
  3. We will not sell or rent your personally identifiable information to third parties for their own marketing purposes.
  4. We automatically receive and record certain technical information from your browser, including IP address, cookie information, and the pages you access, as described in our Privacy Policy.

9. Third-party services and links

  1. The Service may contain links to third-party websites and resources. Since Dzerve Systems does not control these websites and resources, you acknowledge and agree that we are not responsible for the availability of such external sites or for any content, advertising, products, or services available from them.
  2. Projects may incorporate third-party tools, libraries, APIs, plugins, or services (for example payment gateways, hosting providers, analytics tools). These are subject to their own terms and conditions. Dzerve Systems is not liable for the functionality, availability, or policies of third-party services.
  3. You acknowledge that Dzerve Systems shall not be held directly or indirectly liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any third-party content, goods, or services.

10. Prohibited uses

You agree not to use the Service to:

  • Upload, post, transmit, or otherwise make available any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
  • Impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity.
  • Transmit any unsolicited advertising, promotional materials, spam, or any other form of solicitation.
  • Upload or transmit any material that contains software viruses or any other code designed to interrupt, destroy, or limit the functionality of any computer software or hardware.
  • Interfere with or disrupt the Service, servers, or networks connected to the Service.
  • Attempt to gain unauthorised access to any portion of the Service or any other systems or networks.
  • Collect or store personal data about other users without their consent.
  • Use the Service or Deliverables in violation of any applicable laws of the Republic of Latvia, EU regulations, or any other applicable international laws.

11. Termination

  1. Dzerve Systems reserves the right to refuse, suspend, or terminate access to the Service at its discretion, with or without cause and with or without notice, particularly in cases of violation of these TOS.
  2. Termination of a specific Project is governed by the separate Agreement for that Project.
  3. Upon termination, provisions of these TOS that by their nature should survive (including but not limited to intellectual property, limitation of liability, and indemnification) shall continue in effect.

12. Handling of complaints and disputes

You have the right to contact SIA "Dzerve Systems" with submissions, proposals, or complaints concerning the services provided. Submissions may be made:

  • By email: office@dzervesystems.lv
  • By mail: SIA "Dzerve Systems", Reg. No. 40203734775, Tukuma nov., Smārdes pag., LV-3148, Latvia

Complaints will be reviewed within 15 working days from the date of receipt, with a reply sent to the contact address indicated in the complaint.

If a complaint is found to be unfounded and you do not consent to such recognition, you have the right to use the alternative dispute resolution options provided by regulatory enactments, by submitting a written application including:

  • Your name and contact information;
  • The filing date;
  • The nature of the dispute, the claims and the reasons for them.

Online Dispute Resolution: https://ec.europa.eu/consumers/odr

Information about extrajudicial dispute resolution options: PTAC Dispute Resolution

13. Governing law

These TOS and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Republic of Latvia. Any disputes that cannot be resolved amicably shall be submitted to the competent courts of the Republic of Latvia.

14. Changes to these Terms

Dzerve Systems reserves the right to modify these TOS at any time. The updated version will be posted on this page with a revised "Last updated" date. By continuing to use the Service after changes take effect, you agree to the revised TOS. We encourage you to review these TOS periodically.

15. Contact

Questions about these Terms of Service: office@dzervesystems.lv · +371 26223496 · Registered address: Tukuma nov., Smārdes pag., LV-3148, Latvia.