Privacy Policy

SIA "Dzerve Systems" (registration No. 40203734775, registered address: Tukuma nov., Smārdes pag., LV-3148, Latvia; "we", "us") operates this website and related digital channels to present our web development, e-commerce, and mobile app services, to respond to enquiries, and to communicate with clients and prospective clients (together, the Services). This Privacy Policy describes how we collect, use, and disclose personal information when you visit or use our website, contact us, or otherwise interact with us. If there is a conflict between any other terms we publish and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy prevails for those topics.

Please read this Privacy Policy carefully. By using our website or otherwise engaging with the Services where this notice applies, you acknowledge that you have read this policy and understand how we handle your information as described here.

Personal information we collect or process

When we say personal information, we mean information that identifies you or can reasonably be linked to you or another identifiable person. It does not include data that is anonymous or de-identified so that it can no longer identify you. Depending on how you interact with us, your location, and applicable law, we may process the following categories:

• Contact and identity details — name, email address, phone number, company name, job title, and similar details you provide.
• Project and enquiry content — information you include in contact forms, emails, calls, briefs, or meetings (for example project type, budget indications, timelines, technical requirements).
• Client and contract data — where we enter into an agreement with you, billing and payment-related information, correspondence, and delivery records (processed as needed to perform the contract and comply with law).
• Communications — content and metadata of messages you send to us (including support or sales enquiries).
• Device and technical data — such as IP address, browser type, device identifiers, general location derived from IP, and similar technical data collected when you use our website.
• Usage data — how you navigate and interact with our website (for example pages viewed and approximate timestamps), where such data is collected through logs, cookies, or similar technologies.

Sources of personal information

• Directly from you — when you submit a form, email us, call us, meet us, or sign an agreement.
• Automatically — when you visit our website (for example server logs, cookies; see our Cookies Policy).
• From service providers — who process data on our behalf (for example hosting, email delivery, analytics if enabled).
• From partners or public sources — only where relevant and lawful (for example a referral introduces you, or professional directories).

How we use personal information

We use personal information for purposes including:

• Providing and improving the Services — responding to enquiries, preparing proposals, delivering contracted work, managing projects, invoicing, and improving our website and offerings.
• Marketing — sending relevant updates or promotional communications where permitted; you may opt out of promotional emails using the unsubscribe link where provided, or by contacting us. We may still send transactional or legally required messages.
• Security and integrity — protecting our systems, detecting abuse or fraud, and enforcing our terms.
• Legal compliance — complying with applicable law, responding to lawful requests from public authorities, and establishing or defending legal claims.

How we disclose personal information

We may share personal information with:

• Processors and vendors who assist us (for example website hosting, cloud infrastructure, email, calendar, customer relationship tools, or payment service providers), subject to appropriate contractual safeguards where required.
• Professional advisers where necessary (for example auditors or lawyers bound by confidentiality).
• Authorities or third parties when required by law, or to protect rights, safety, or security.
• Successors in connection with a merger, acquisition, restructuring, or asset sale, as permitted by law.

We do not sell your personal information in the conventional sense of selling lists of individuals to unrelated third parties for their own marketing.

Infrastructure and third-party services

Our website may load resources from third-party networks (for example fonts or scripts). Those providers may process technical data (such as IP address) under their own policies. We encourage you to review their privacy notices. Our website may also link to third-party sites; we are not responsible for their practices — please review their policies before providing information.

Children's data

Our Services are directed at businesses and adults. We do not knowingly collect personal information from children below the age of digital consent in your jurisdiction. If you believe a child has provided us personal information, please contact us and we will take appropriate steps.

Security and retention

No method of transmission or storage is completely secure. We implement reasonable technical and organisational measures appropriate to the risk. Retention periods depend on whether we need the data to perform contracts, meet legal obligations (for example accounting records), resolve disputes, or defend claims. When retention is no longer necessary, we delete or anonymise data where feasible.

Your rights and choices

Depending on where you live (including if you are in the European Economic Area or the United Kingdom), you may have rights to access, rectify, erase, restrict or object to certain processing, data portability, and to withdraw consent where processing is consent-based. You may also have the right to lodge a complaint with a supervisory authority.

To exercise rights, contact us using the details below. We may need to verify your identity. We will not discriminate against you for exercising applicable rights.

In Latvia, the data protection supervisory authority is the Data State Inspectorate (DVI). For the EEA, you can find other authorities via the European Data Protection Board.

International transfers

We may process or store personal information in Latvia, the EEA, or in other countries where our subprocessors operate. If we transfer personal data from the EEA or UK to countries not recognised as adequate, we rely on appropriate safeguards such as the European Commission Standard Contractual Clauses (or UK equivalent), unless another lawful transfer tool applies.

Changes

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Where required by law, we will provide additional notice.

Contact and controller

For questions about this Privacy Policy or to exercise your rights, contact us:

• Email: office@dzervesystems.lv
• Phone: +371 26223496
• Registered address: Tukuma nov., Smārdes pag., LV-3148, Latvia

Operational contact may also be coordinated from Riga, Latvia, as published on our Contact page. For the purposes of the EU/UK GDPR, SIA "Dzerve Systems" is the controller of personal information described in this policy, unless we act solely as a processor on behalf of a client (for example when we develop software for you and process personal data only under your instructions — in that case, your agreement with us and the client's privacy notice typically govern).

See also: Cookies Policy.